Frequently Asked Questions
Find answers to common questions about our products, orders, and policies.
Browse our products, select the items you want to purchase, choose your size and color, add them to your cart, and proceed to checkout. Fill in your shipping details and complete the payment process.
We accept payments via Razorpay (UPI, Credit Card, Debit Card, Net Banking) and Cash on Delivery (COD) for eligible orders.
Standard delivery typically takes 5-7 business days after order processing. Express shipping options may be available for faster delivery.
Yes, we accept returns within 7 days of delivery for eligible items. Please refer to our Return Policy for detailed information.
You can track your order using the order number on our Track Order page. You'll also receive tracking information via email once your order is shipped.
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost.
Currently, we only ship within India. We are working on expanding our shipping to international locations in the future.
You can reach our customer support team via email at info@kachaa.in or by phone at +91 7736001891. We're available Monday to Saturday, 10 AM to 7 PM.
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