Refund and Returns Policy – Kachaa Designs

Thank you for shopping with Kachaa Designs. We value your satisfaction and want to ensure you have a pleasant shopping experience. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns

• You may request a return within 7 days of receiving your order.
• To be eligible for a return, the item must be unused, unwashed, undamaged, and in the original packaging with all tags intact.
• Returns are accepted only for products purchased directly from Kachaa Designs.

2. Non-Returnable Items

We do not accept returns for:

• Items purchased on sale or during special promotions.
• Customized or altered products.
• Accessories and innerwear (due to hygiene reasons).

3. Refunds

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5-7 business days.
• Shipping charges are non-refundable.

4. Exchange Policy

• Exchanges are subject to product availability.
• If the requested size or design is unavailable, a refund or store credit will be issued.

5. Return Shipping

• Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
• We recommend using a trackable shipping method to ensure your return reaches us.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos of the issue. We will arrange a replacement or refund.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

📞 Phone: 7736001891
📧 Email: support@kachaa.in